About First Choice

Since founded in 2009, First Choice Loan Services Inc., a Berkshire Bank Company, has opened the doors to home financing for thousands of families.

Today, we have over 500 team members with offices in 6 states, serving customers in most every state. We provide a wide range of mortgage products including FHA and VA loans, Fixed and Adjustable Rate Mortgages, refinancing options, Jumbo loans, and renovation mortgages. With more than 200,000 customers served and over $2B in annual originations, First Choice Loan Services and our high caliber mortgage professionals have the experience, the resources and the dedication to make a deeply sincere impression on all we serve.

Recognized as one of the Top 100 Mortgage Companies in America* and a Top Tech Savvy Lender and Servicer**, we are well equipped to guide you through your entire home financing experience. For us, it’s about more than just a transaction. It’s about opening the doors of home financing and helping people and communities gain the financial stability and flexibility needed to achieve their goals. You’re more than just a loan number or another deal. You’re our first priority. We want you to always remember how It Feels Good To Be First!

For more information on Berkshire Bank, please visit: www.berkshirebank.com

Mission Statement

The mission of First Choice Loan Services Inc. is to create a positively significant and deeply sincere impression on all we serve. Our high caliber mortgage professionals are dedicated to opening doors to home financing while providing a boutique-style mortgage experience with exceptional service to every home buyer, homeowner and business partner. By exemplifying servant leadership, we are committed to improving the quality of our local communities.

Core Values

Service Beyond Belief: Our customers receive a matchless experience that far surpasses their expectations.

Nimble: We proactively meet change to improve the quality of who we are and what we do.

Honesty & Integrity: Even if no one is watching, in all situations, we do what is right.

Teamwork: With the right players in the right roles, we're positioned for a win, every time.

Worth: We respect the value of each individual and the unique ways in which they contribute.

Accolades for First Choice Loan Services

  • Named Top Tech Savvy Lender & Servicer by Mortgage Technology, September 2013
  • Named to the Ellie Mae Hall of Fame for Excellence in Compliance Automation, October 2013
  • President and CEO Norman T. Koenigsberg and Senior Vice President of National Production James Iley named to “The 100 Most Influential Mortgage Executives in America” in Mortgage Executive Magazine, December 2013 & Winter 2015
  • First Choice Loan Services Inc. listed on “The Top 100 Mortgage Companies in America” list by Mortgage Executive Magazine, March 2014 & Spring 2015
  • First Choice Loan Services Inc. listed on “The 50 Best Mortgage Companies to Work for in America” list by Mortgage Executive Magazine, May 2014 & Summer 2015
  • Ranked in “Top Overall Volume for 2013” by the Scotsman Guide, June 2014 & June 2015
  • An “A” Rating with the Better Business Bureau
Members of:
  • MBA
  • TMBA
  • ABA
  • LendersOne
Most seamless experience of home buying ever. -Jannine S.
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